Frequently Asked Questions

  •   How are Oncor trees eco-friendly?
    1. 1.  Oncor Recycled Christmas trees are made of 100% recycled PVC plastic instead of new plastic, thereby reducing the use of fossil fuels in the production process. All Oncor Christmas trees are also made from non-toxic PVC with tin-based stabilizers instead of lead.

    2. 2.  We use only the best quality raw materials and tree parts to give all Oncor trees a minimum 30-year product life. Therefore, consumers can reuse our trees to make 30 or more joyful Christmases eco-friendly.

    3. 3.  Oncor green boxes are made from strong corrugated recycled material cardboard with a transparent resin coating on the surface to resist dampness. Consumers can therefore continually reuse our boxes to store Oncor trees after Christmas.

    4. 4.  All Oncor tree trunks are made with a unique technology of paint-coating both sides of the metal pipes and all wire branches to prevent rust for at least 30 years. As such, there will be no rust stains in the tree box when it is opened for Christmas.

    5. 5.  We use only high-impact, high-density plastic hooks, hinges, and parts which will not crack or break after injection with normal wear and tear.

  •   What is the difference between hinged and hooked trees?
    1. 1.  Hooked trees can support more decorations than hinged trees and are easier to shape branches tip by tip. Thus, hooked trees may look fuller after shaping.

    2. 2.  Hinged trees are heavier and more difficult to shape, but have the advantage of being a little faster to set up as a whole.

  •   What is your UK return policy?
    1. 1.  Returns of both Ship from UK and Ship from China are accepted within 30 days of receipt.

    2. 2.  The buyer is responsible for shipping the tree(s) back to our factory in Dongguan, China in order to receive a 100% refund of the original purchase price.

    3. 3.  As per Chinese Customs regulations, Oncor needs to pay an import duty on the returned tree(s), plus an extra 13% Value Added Tax, at the post office when we pick up the package, or pay to the courier in cash when they deliver the package to our factory.

    4. 4.  A full refund of the original purchase price in GBP will be issued immediately after the return has been checked. 

  •   Why returning the tree to factory?
    1. 1.  Currently, there is no recycling facility in your country, or region, that is capable to recycle any artificial Christmas tree.

    2. 2.  Most returned Christmas trees to the cross-boarder online sellers were ending up in the landfills across your country, or region, without being used.

    3. 3.  To avoid littering your environment, Oncor requests our eco-friendly and responsible customers to return the tree, within 30 days of receipt, to our factory for recycling, reusing, and re-manufacturing all materials, tree parts, and packaging, with zero waste.

    4. 4.  If the customer could not afford the returning arrangement, he or she may choose another alternative, by taking time to donate the tree to a local charity in the original condition.

    5. 5.  This requires the customer to repack the tree in order to help the local charity reselling the tree to another user for using 30 years or more.

    6. 6.  If the customer chooses to donate tree within 30 days of receipt, Oncor will email the repacking requirements for the customer to follow and email the required photos for confirmation before donating.

    7. 7.  On receipt of confirmation, customer can then donate the tree and send us a charity receipt, so that we can refund 100% of the original purchase price to the customer immediately.

  •   Where can I find replacement assembly instructions?
    Please email us the SKU number and model name of the Christmas tree that you require instructions for. We will then send the appropriate digital assembly instructions for your Oncor Christmas tree.

  •   Does the height of each Oncor tree include the stand?
    The stated height of each Oncor Recycled Christmas tree includes the stand. As well, some of the top tip of Oncor trees are folded in half and therefore must be straightened in order to reach the tree's stated height.

  •    Why you do not sell Christmas wreaths and garlands?
    Oncor is the only international specialist in artificial Christmas trees. We do not manufacture any Christmas wreaths or garlands or any other Christmas decorations.

    We specialize in making Recycled Christmas trees just from 3 feet (90cm) to 12 feet (360cm) with the best quality raw materials and tree parts to give all Oncor trees a minimum product life of 30 years.


Alaska Hook Basic Version
Alaska Slim Hinge Basic Version
Allegheny Slim Hinge Basic Version
Alpine Hook Basic Version
Aspen Hinge Basic Version
Aspen Hinge* Basic Version
Aspen Hinge. Luxury Version
Aspen Hinge_ Premium Version
Balsam Hinge Christal Version
Balsam Hinge. Premium Version
Balsam Hinge_ Basic Version
Balsam Hook Christal Version
Black Forest Hinge. Premium Version
Black Forest Hook Basic Version
Blue Glittered Arctic Basic Version
Blue Scotia Hinge Christal Version
Canadian Hinge Basic Version
Carolina Hook Basic Version
Christmas Hinge Basic Version
Christmas Hook Basic Version
Colorado Hinge Basic Version
Colorado Hook Basic Version
Colorado Slim Hinge Basic Version
Colorado Slim Hook Basic Version
Deluxe Forest Hook Basic Version
Douglas Hinge Premium Version
Douglas Hook Basic Version
Forest Hinge Premium Version
Frosted Silver Hook Basic Version
Frosted Slim Hinge Christal Version
Glacier Hook Basic Version
Glittered Arctic Hook Basic Version
Golden Kalahari Tree Luxury Version
Golden Sitka Tree Luxury Version
Green Sparkling Hook Basic Version
Juniper Snow Hook Basic Version
Maes Noble Hook Basic Version
Majestic Hinge Basic Version
Mixed Alberta Hinge Basic Version
Mixed Blue Scotia Premium Version
Mixed Hook Basic Version
Montana Hook Basic Version
Monterey Hook Basic Version
Noble Hook Basic Version
Nordmann Hinge Christal Version
Norway Hinge Premium Version
Oregon Hook Basic Version
Orlando Hook Basic Version
Parana Hook Basic Version
Rocky Mountain Hinge Basic Version
Santa Snow Hook Basic Version
Serbian Hinge Luxury Version
Shimmering Galaxy Hook Basic Version
Shimmering Mountain Hook Basic Version
Slim Fraser Hinge Basic Version
Slim Fraser Hinge. Premium Version
Slim Hinge Christal Version
Slim Mixed Hinge Basic Version
Slim Noble Hinge Basic Version
Slim Norway Hook Basic Version
Slim Parana Hook Basic Version
Slim Pencil Hinge Basic Version
Smoky Mountain Hinge. Premium Version
Smoky Mountain Hook Basic Version
Snowy Blue Hook Basic Version
Texas Blue Hook Basic Version
Vienna Hook Basic Version
PayPal checkout © 2022 Oncor Tree Limited
All prices stated in GBP.
Oncor Recycled Trees Logo